Shipping & Returns Policy
SHIPPING & ORDER PROCESSING
-We cannot ship to PO Boxes.
-Orders placed Monday to Friday before our shipping cut-off time of 10am EST will be shipped the same day. All orders placed after the cut-off time will be shipped the next business day. Please note this does not apply on federal holidays or during our busy holiday season. Scheduled delivery dates are listed at the checkout page.
-Signatures are not required to receive deliveries from UPS. Please make sure that someone will be available at the shipping address to receive the delivery.
-Expected delivery dates are scheduled by UPS. Any delays once shipped are unfortunately out of our control.
LOCAL DELIVERY & PICK-UP
-Orders can be delivered using a local courier service ($50 fee) for addresses located in Manhattan, Brooklyn and Queens only. Local deliveries are available Monday through Friday.
-Orders may be picked up at the Fatty Sundays production center. Pick up is available Monday through Friday.
-Please call us at 646-762-2555 to make arrangements for either option.
SUMMER SHIPPING POLICY
-We ship all orders with cold packs ($3.00 cost included in shipping) from early June to mid September. Please make sure someone will be available to receive the shipment upon delivery.
-Due to the perishable nature of our products, we do not accept returns or exchanges. All sales are final.
-If you are not satisfied with your order, please contact our customer service team at firstname.lastname@example.org. Please provide a photo and description of the issue, and we will do our best to help!
-To cancel or change your order, please call us at 646-762-2555 or email email@example.com immediately. We will do our best to accommodate, however please note it may not be possible due to our fast order turnaround time.
-Our customer service team can be reached Monday to Friday, 9:30am-5:30pm EST. Please call us at 646-762-2555 or email firstname.lastname@example.org with any questions!